The performance indicator

Measure the effectiveness and development of your company’s emergency response organisation

You would like to improve the company safety within your organisation. That is, of course, the most important reason for following our training programmes. However… is this improvement actually taking place? Has safety within your organisation really improved, and what contributed to that improvement? And by how much has it improved? We understand that you may want more insight into the effectiveness of your emergency response organisation (ERO). So you can be confident that you are focusing on the right things and that all your efforts are delivering the desired results. That’s why BHV.NL has developed the performance Indicator. It enables us to customise our training programme even more closely to the needs of your organisation.

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This is how the performance indicator works

This performance indicator is a tool to examine how you are doing as a company emergency response organisation, what the progress is and what you want to work towards. The setup is based on source NEN 8112: 2017 – ‘Norm check where the organisation is at’. With this indicator you gain insight into learning effectiveness and learning yield: how well are you people able to act within the ERO? With only one goal: adjusting our programme and our training courses in such a way that your company emergency response organisation continues to become more effective and more efficient. This way, you ensure continuity and embedding. Here, we summarise how the performance indicator works:

First, a cycle of educating, training and practicing takes place;
Subsequently every year we assess the effect and whether you are on course to make good on your safety ambition plan;
In this we include the collaboration between the various roles in an ERO (Emergency Response Officers, team leader, coordinator and so on) and the mutual communication;
During the intermediate evaluation we discuss the results from the performance indicator;
Based on the effect assessment we finetune the education plan.

This is what the performance indicator checks

The performance indicator maps out the development and progress of your emergency response organisation (ERO) following the use of our services. It provides insight into your organisation's current level of preparedness, highlighting both the strengths and areas for improvement within your ERO. Based on this assessment, we identify which aspects of your emergency response organisation require additional attention. Training effectiveness is measured through scenario exercises, during which we assess the operational performance of your ERO. We evaluate the following areas:

Meeting of all (legal) requirements based on interviews;
The ERO policy of your organisation;
Critical factors such as facilities, procedures, collaboration and compliance;
ERO-plan: training and scenario-based exercises based on your remaining risks;
Implementation and execution of the ERO organisation and education, the safety awareness within the ERO and the competences;
Control and improvement measures;
Risk inventory and evaluation: for example, do you also take psychosocial workload into account and do you have a policy for it;
Feedback of the instructor and the course participants;
Assessment of the scenario exercises.

We process the results of these assessments so you can see your scores clearly in an easy-to-read dashboard. We discuss the results together. We draw conclusions, and set new, realistic goals for the next training year.

The safety ambition plan

BHV.NL wants only one thing: to improve the company safety or your organisation. That’s why we’ve developed the Safety ambition plan. The performance indicator is part of this approach. The name already says it: with the indicator, BHV.NL helps you on your way to make good on the safety ambitions of your organisation. Before we start training, we do a safety scan to get an insight into the current situation and we make a safety ambition plan. You find out how you can apply educating, training and practicing with every role in the company’s emergency response organisation and how this contributes to a healthy climate within your organisation. Within all the steps; because safety is a continuous process:

The basis in order: investing in knowledge and skills by educating employees
Risk-oriented training: specifically on the remaining risks of your organisation
Realistic practicing: learning by doing
Performance indicator: for insight and advice

In the safety ambition plan, the performance indicator is a tool that contributes to the constant improvement of your safety organisation. The performance indicator charts the progress after using our services. Based on the outcomes and changes, we compose a perfectly customised learning and practice programme, so your organisation has a safer and safety-aware working environment.

The performance indicator

Measure the effectiveness and development of your company’s emergency response organisation

This is how the performance indicator works

This is what the performance indicator checks

The safety ambition plan

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